FogMap 支援
有問題或建議，歡迎寫信到 023672@gmail.com。
回報問題時，請附上 App 版本（設定 → 關於 FogMap）與發生的狀況；需要時可以在「設定 → 進階 → 診斷紀錄」把紀錄分享給我們。
常見問題
為什麼建議位置權限選「永遠」？
FogMap 在你沒有打開 App 時也會記錄走過的地方，這需要「永遠」權限。選「使用 App 期間」也能用，只是只有開著 App 時才會揭開迷霧。
會很耗電嗎？
FogMap 以省電為優先：揭開迷霧不需要導航等級的精度，只在你移動一段距離後取得大致位置。
換手機會遺失紀錄嗎？
只要新舊手機登入同一個 Apple 帳號並開啟 iCloud，足跡會自動同步到新手機。同步狀態可以在「設定 → iCloud 同步」查看。
沒有同步怎麼辦？
請確認裝置已登入 iCloud、iCloud 空間足夠，並在 iOS 設定中允許 FogMap 使用 iCloud。仍有問題可以試試「設定 → 進階 → iCloud 修復」，或寫信給我們。
AI 點數怎麼算？
新用戶贈 10 點。每產生一篇地點介紹、每次追問、每次翻譯世界遺產簡述各用 1 點；產生失敗不扣點。點數跟著你的 Apple 帳號，重新安裝或換手機都還在。可以在「設定 → AI 點數」購買。
買的點數想退款？
App 內購買由 Apple 處理，請到 reportaproblem.apple.com 申請。退款核准後，對應的點數會自動扣回。
如何刪除我的資料？
請見隱私權政策的「資料保存與刪除」。
FogMap Support
For questions or feedback, email 023672@gmail.com.
When reporting a problem, please include the app version (Settings → About FogMap) and what happened. If needed, you can share your logs with us from Settings → Advanced → Diagnostic Logs.
Frequently asked questions
Why is “Always” location access recommended?
FogMap records where you go even when the app is not open, which requires “Always” access. “While Using the App” also works, but the fog is only cleared while the app is open.
Does it drain the battery?
FogMap puts battery life first. Clearing fog does not need navigation-grade accuracy, so it only takes an approximate location after you have moved some distance.
Will I lose my history when I switch phones?
As long as both phones are signed in to the same Apple Account with iCloud turned on, your footprints sync to the new phone automatically. You can check the sync status in Settings → iCloud Sync.
My data is not syncing. What should I do?
Make sure the device is signed in to iCloud, has enough iCloud storage, and that FogMap is allowed to use iCloud in iOS Settings. If it still does not sync, try Settings → Advanced → iCloud Repair, or email us.
How do AI credits work?
New users get 10 free credits. Each place introduction, follow-up question or World Heritage description translation uses 1 credit; nothing is deducted if generation fails. Credits follow your Apple Account, so they remain after reinstalling or switching phones. You can buy more in Settings → AI Credits.
How do I get a refund for credits?
In-app purchases are handled by Apple. Request a refund at reportaproblem.apple.com; once it is approved, the corresponding credits are removed automatically.
How do I delete my data?
See “Retention and deletion” in the Privacy Policy.